VetSkill expands EPA portfolio with Level 2 Customer Service Practitioner approval
VetSkill is thrilled to welcome a new addition to its End-Point Assessment (EPA) offering, having now secured approval to assess apprentices on the ST0072 Level 2 Customer Service Practitioner standard.
The news reflects VetSkill’s continued mission to expand into further areas of demand for our training providers, with the Level 2 Customer Service Practitioner apprenticeship standard being particularly popular and relevant across many industries.
The EPA prepares apprentices to meet the requirements for the role of Customer Service Practitioner, and consists of three assessment methods, including an Apprentice Showcase, Practical Observation and Professional Discussion.
Customer Service Practitioners deliver high quality products and services to the customers of their organisation in any sector or organisation type. They are responsible for providing a quality service to customers from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Apprentices completing the standard will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to their customers. They will provide service in line with the organisation’s customer service standards and strategy within appropriate regulatory requirements.
The apprenticeship’s broad applicability makes it a key credential across a wide range of sectors - including retail, hospitality, healthcare, public services, and finance - and due to this widespread demand, the standard sees consistently high enrolment figures each year. Customer service remains one of the most sought-after skills across UK industries.
Kayleigh Robinson, End-Point Assessment Lead at VetSkill, shares:
“We’re absolutely thrilled to expand our End-Point Assessment offer to include the Customer Service Practitioner standard. This marks an exciting step forward for VetSkill as we continue to grow into new sectors, supporting even more apprentices on their journey to success. It’s a fantastic opportunity to bring our quality assurance and learner-focused approach to a broader audience”.
VetSkill is an Ofqual, Skills England and DfE approved end-point assessment organisation (EPAO), delivering high quality, robust assessment services that meet the evolving needs of employers across a range of industries. We put the apprentice at the heart of our service. Learn more about VetSkill’s EPAs here.
Interested in working with VetSkill as your end-point assessment organisation? Please get in touch at epao@vetskill.com or fill in our End-Point Assessment Interest Form.
Keen to get the ball rolling now? Setting up your agreement with VetSkill is a straightforward process. Simply fill in our End-Point Assessment Registration Form and we will be in touch.
- Ends –
For more information about VetSkill, please contact:
Tel: 01480 278580
Email: info@vetskill.com
For more information regarding VetSkill press or marketing, please contact:
Email: marketing@vetskill.com
VetSkill is a UK-based awarding organisation recognised in England (Ofqual), Scotland (SQAA), and Northern Ireland (CCEA), and an assessment organisation recognised in England (Ofqual, Skills England & DfE), aiming to inspire success in its learners.
Recognised by VMD and DEFRA, VetSkill is also a professional regulatory body, holding registers for SQPs and persons qualified to implant identification microchips into companion animals.
10 Ramsay Court, Hinchingbrooke Business Park, Huntingdon, PE29 6FY